Urgent Electrical is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This policy outlines our approach to achieving this goal and includes the information we collect.
Privacy Policy
Effective Date: 17 July 2025
Urgent Electrical Services Limited
1. About This Policy
Urgent Electrical Services Limited (“Urgent Electrical Services”, “we”, “us”) is committed to protecting your privacy and ensuring your personal information is handled responsibly and securely. This policy outlines how we collect, use, and protect your data when:
* You use our website ([https://urgentelectrical.services](https://urgentelectrical.services))
* You submit an enquiry or booking request through our website
* You contact us by phone or email
* You apply for a job with us
By using our services or website, you consent to the collection and use of your personal information as outlined in this Privacy Policy.
2. Definition of Personal Data
“Personal Data” refers to any information that relates to an identifiable person who can be directly or indirectly identified. In this case, it refers to the personal data you provide to us through our website, forms, or communication channels.
By submitting your data, you acknowledge and agree to its use in accordance with this Privacy Policy. Please ensure you read and understand it fully.
3. Who Are We?
Urgent Electrical Services Limited is a professional electrical service provider based in Nottingham, offering domestic, commercial, and emergency callout services throughout the East Midlands and surrounding areas.
Company Registration Number: 08956007
VAT Registration Number: 208755592
Email: info@urgentelectrical.services
Website: https://urgentelectrical.services
4. How Do We Collect Information From You?
We collect personal information from you when:
* You request a quote or make a booking
* You submit a contact form or email enquiry
* You browse our website (via cookies and analytics)
* You leave a review or feedback
* You subscribe to marketing or newsletters
* You apply for a job
5. What Information Do We Collect?
When you make a booking or enquiry, we may collect:
* Full name
* Contact number(s)
* Address
* Email address
* Job description or request details
* Billing or payment information
* Marketing preferences (opt-in/opt-out)
When you browse our website, we may automatically collect:
* IP address
* Browser type and version
* Device type (e.g. phone, tablet, PC)
* Operating system
* Access time/date
* Referring URLs
* Pages visited
* Location information (general – city/region)
6. Your Data Protection Rights
Under the UK Data Protection Act 2018 and UK GDPR, you have the right to:
* Access the personal data we hold about you
* Request corrections if your information is inaccurate
* Request deletion of your data (in certain circumstances)
* Restrict how we process your data
* Request data portability to another service
* Withdraw your consent at any time
We do not charge for these requests. We aim to respond within 30 days. Please send requests to: **[info@urgentelectrical.services](mailto:info@urgentelectrical.services)**
7. Recruitment
If you apply for a job with us (via [info@urgentelectrical.services](mailto:info@urgentelectrical.services)), we may collect:
* Name, address, and contact information
* Employment and education history
* References and salary expectations
* Other relevant details
This information will be used solely for recruitment purposes and will be deleted within 30 working days if unsuccessful. With written consent, we may retain CVs for up to 12 months for future opportunities. You may withdraw consent at any time.
8. How We Use Your Information
We use your data for the following purposes:
* To manage quotes, bookings, and job delivery
* To communicate job confirmations, invoices, and feedback requests
* To respond to your enquiries or complaints
* To send service reminders or updates
* To improve our website and services
* To send marketing communications (if you’ve opted in)
* To ensure internal record-keeping and legal compliance
We will only process your data when legally permitted, including performance of a contract, consent, legal obligation, or our legitimate business interests.
9. Who Has Access to Your Information?
We do not sell or rent your data. We only share your personal data with trusted partners who help us operate our services, such as:
* Payment processors
* IT service providers
* External contractors (where necessary)
* Legal or regulatory bodies (if required)
All third parties are bound by confidentiality and data protection agreements.
10. How and Where We Store Your Data
Your data is stored securely on servers within the UK and/or EU, in accordance with GDPR.
We only retain data for as long as needed to fulfil our services, comply with legal obligations, or for legitimate purposes such as defending claims or financial records.
Marketing preferences and consent are recorded via our systems and can be updated or revoked at any time.
11. Profiling
We may use analytics tools to understand customer behaviour and improve our services. These insights are anonymised and used for service development. We do **not** use profiling for automated decision-making.
12. Your Choices
* You can opt out of marketing at any time via the unsubscribe link in our emails or by contacting us directly.
* You can request to see, correct, or delete your data by emailing **[info@urgentelectrical.services](mailto:info@urgentelectrical.services)**
* You can limit cookies using your browser settings (see Cookie Policy)
We may use customer reviews and feedback in marketing or on our website. If you’d prefer we didn’t share your comments, just let us know.
13. Changes to This Privacy Policy
This Privacy Policy is reviewed regularly. We may update it to reflect changes to our services, practices, or legal requirements. The latest version will always be published on our website.
*Last updated: 17 July 2025*
14. Contact Information
If you have questions or concerns about this policy or how we handle your data, please contact:
**Data Protection Officer**
Urgent Electrical Services Limited
Email: info@urgentelectrical.services
Phone: 0115 778 0622
Website: https://urgentelectrical.services